Welcome to my Weblog!
This site is dedicated to sharing my thoughts and opinions on issues pertaining to marketing, managing and medicine. I am agreeable to my writings being reproduced in any other media provided they are credited to this site. You are welcome to share your comments and suggestions but please be 'gentle' in doing so.
Showing posts with label Sales Representatives. Show all posts
Showing posts with label Sales Representatives. Show all posts

Thursday, September 9, 2010

Results oriented vs. Process oriented

Does your boss or even you have ever proclaimed this before?

“I don’t care how you do it as long as you bring me the result I want?”

Or

“I don’t want to know how you do it, just get it done!”

Yes, indeed I was one of those too but over the years, I changed my mind. I’m now a staunch believer of it is the process not the result that counts; it is how you do it that’s matter most, not what you have achieved in the past.

I would give you 3 scenarios:-

Scenario 1: Parents don’t care how and what their children have learnt in their school, what they want is that their children performed well in the school examinations, perhaps being the top student or straight A-s student. What do you think will happen to their children? Will you think their children will really learn? Or worse, will their children resort to any means e.g. cheating in order to achieve better result?

Scenario 2: Would you be more healthy and fit just by keep measuring the result of your weight, cholesterol level and blood pressure every day and every hour (the Results)? Or by focusing and acting on your lifestyle, your diet, regular and appropriate exercise (the Process) that would keep you healthy and fit, even you don’t measure your weight, cholesterol and blood pressure level?

Scenario 3: In a bigger picture, won’t you think that is exactly what happens to our past and present global and regional economic and financial crisis or any kind of crisis?

Everybody only concerns about quarterly business performances and profits (READ HERE: RESULTS ORIENTED) while nobody bother to ask HOW the profits were created.

At the end of the day, which would come very fast nowadays, the bubble could no longer hold on as it burst and leading to meltdown in the economy of countries and liquidation or bailing out of giant corporate with the tax payers money. Ultimately, who’s fault? And who’s the victim?

Do results really matter?

100 years from now, does the results that everyone obsessed with really matter?

Does the result really differ in 100 years? Won’t the result is the same for all of us; we are all 6 feet underground, ultimately.

So why are we still being so results-obsessed?

It is the process that make us difference and unique, it the process that make our life fun, interesting, exciting, fun and meaningful. Not results, certainly.

Is there still a role being results oriented?

Saturday, May 22, 2010

7 Reasons Why Sales Representatives Should Dump Selling and Embrace Marketing

1. Sales chasing you instead of you chasing sales

Because you focus on continuous effort of adding value and creating market demand via marketing, you don’t need to wait for the last week of the month to chase for sales target and plead for help from the buyer.

Instead, you can expect the sales orders to come pouring into your ordering department at the beginning of the month, as you continue to build the brand and creating the needs for your products.

Hence, if you do your marketing well, the sales will chase you instead of you chasing for the sales which is a tradition most of the sales people do towards the month’s end or quarterly closing.

2. Boss! When would be our next price ‘adjustment’?

With appropriate marketing activities and brand building effort, you will find that your pricing remain intact despite competitors pricing pressure. Your customers will value your total package solution that you offer to them more than those sales people who will try to ‘push’ or ‘sell’ them cheaper products.

At times, when your company made the decision for price ‘adjustment’ (increase!), you will find that your clients are far more willing to stock up your products before the new pricing takes effect; this will certainly help you to achieve your sales target faster and earlier.

In fact, those sales representatives that capitalize on marketing activities always look forward to the next price ‘adjustment’ as the way to stock their customers up, block competitors from securing their orders by constrain ting their clients storage space and credit limit.

Hence, Marketing orientated Sales Representatives always look forward to the next price ‘adjustment’!

3. For a Marketer: Selling is a walk in the park!

Indeed selling is a walk in the park for a Marketer, simply because you choose your target audience.

What you need to do is to find the right target audience and offer them with the right solutions at the right time and place.

Do it right and do it consistently, you will have a client that not only is your loyal customer; they would possibly be your advocate and be your source of referrals.

Most of the time, you would hardly need to ‘hard’ sell or subject yourself for last minute sales target chasing and compete with your competitors for time, space and credit limit.

You can visit your clients at any time as you pleased and not confined to specific period of time and you will have quality time with your clients to discuss issues beyond price and products, issues that of interest to both of you and build genuine rapport and long term relationship.

4. You are your clients’ business partner not their slave!

Customers need not to be the king because they need us as their business partner. With the marketing resources available, we could offer them solutions to help them to sustain and growth their business, hence, we are their equal partner and our client needs us as much as we need them.

We are business partners and we support each other in this dog eat dog world, won’t that be better than being a slave to our clients? Does a slave help to add value to the business other than being ‘slave’ around?

Ultimately, do you want to be a ‘slave’ to your clients?

5. We don’t sell, our clients consult us

As you talk to more customers, study the trade, you will see the difference in approach of your various clients. You can also observe those who are more successful clients and those who are less successful.

This in return will offer you perfect opportunity to gain the knowledge to advice your clients on what’s works and what’s not in the industry. Your clients would appreciate your in-depth knowledge of the industry and will seek for your advice as a business partners and business consultant.

In addition, you would be able to provide the necessary tools provided by your marketing department to support your clients business and to help deal with some of the challenges that your customers face.

This will earn your clients trust, respect and build your personal reputation in the market. Wouldn’t that be cool?

6. Your boss will see you as the expert in your territory

Because you are spending quality time with your clients, you will gain much insights and understanding of the industry, your customers and the tricks of the trade.

Naturally, over time, you will be the expert in your area and your customers. Your boss will approach you for advice due to your insights, networks and experience. Your marketing department too would seek for your feedback to further improve on the effectiveness of their strategies, tactics and tools.

And when the time comes for sales target setting and forecasting of sales, you are the one that your boss talk to for ‘estimation’ of sales target

Won’t you prefer to see a more realistic and achievable sales target?

7. Last but not least, it is fun!

It is now beyond selling and buying as you would have all the available resources and tools provided by the company in your hands to help you. You could integrate your marketing activities into your selling strategies and go beyond sales figure and price. You could organize variety of activities that will bring yourself and your clients’ closer relationship and better rapport.

You are now having your clients as your buddies and to enjoy the activities together, courtesy of your company and that’s will only make it easier for you to achieve your sales target.

You are the consultant in the mind of your clients and the expert in the eyes of your boss. You earn your respect and dignity by just being marketing orientated in your selling approach.

You will be happier, richer and more respectable as an individual. Isn’t that great? And fun too?